Terms & Conditions

We welcome you to the myverduracare.com website, "the Site". These terms and conditions ("Terms and Conditions") apply to the website of myverduracare.com which is operated by Verdura Care Private Limited. By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
 
1. Since this is an ecommerce platform, you should be least 18 years of age or you should be accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for all items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you. Content provided on this site is solely for informational purposes.  Services like partner registration (be a partner for vendors), user registration and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section. During the registration process you agree to receive promotional e-mails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.
 
2. Anything that you submit to the Site and/or provide to us, including but not limited to, questions, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions.
 
3. Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
 
4. All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright. All rights are reserved.
 
5. These Terms and Conditions shall be interpreted and governed by the laws in force in India. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of India and to waive any objections based upon venue.
 
6. Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in India and governed by law in India  as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in India and is independent of either party.
 
7. In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of myverduracare.com or Vedura Care Private Limited in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

Sales Terms, Return and Refund Policies:

1. For all our products we try to take necessary steps to assure accurate representation of items displayed online, the colors of fabrics ordered through our website cannot be guaranteed by myverduracare due to color variances beyond our control, such as variances in monitor color settings. For this reason, when ordering fabric products online we strongly recommend that customers fill up the enquiry forms properly with all queries for us to get in touch with the buyer and send more details on all fabric products. 

2. For us it is very that our customers are happy and fully satisfied with the product and purchase. If you find any fault in the product or defects which are manufacturing defects, please feel free to reach out to our customer support team with your concerns and we will gladly arrange to replace the product. In the event of non-availability of adequate stock for replacement, we will refund the full amount to the buyer as long as the item is still in it's original packaging, unused and sent back to us within 14 days of receiving the item. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer.

3. If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card - please note that this can take up to the minimum number of days as decided per bank guidelines to appear in your account. 

4. If you paid using our COD (cash on delivery) service in Qatar for specific mentioned products, then we will refund your myverduracare account with store credit. Please allow up to 48 hours for processing once we have received your returned item. Promotions and discounts will not be reimbursed.

5. There are certain items that cannot be returned due to hygiene, health, safety and operational concerns like diapers, bibs, pants and underwears, clothing should be with the original packaging, tags and should be unused. 

6. Fabric products once prchased cannot be returned or refunded as fabrics are mainly cut and arranged as per customer requirements. This is the reason we welcome you to fill up the enquiry form on our fabric product page so our representtaive can get in touch with you to discuss your queries on the fabric of your choice. Before the final purchase of fabric products, we can even share swatches if needed by the customers for bulk fabric orders. We encourage you to know the fabric product well and guide you before the final purchase. All fabric sales are final. Special orders are a final sale. There are no refunds, no cancellation, and no returns.

7. If for any reason you are not satisfied with the quality of our products or services, please call or e-mail us at your earliest convenience and we will try to accommodate you within the guidelines of our policies. 
 
Last updated on 11 November, 2018.
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